How do you know when
itís time to pull the plug on an employee? We have an
employee that we are just not 100% satisfied with. They do
not make a lot of mistakes, but there are some. But
more so they just donít have that "Go get Ďem attitude" that
I feel a good employee has.
Do I pour more training into this person in hopes that they
will invest more in their career and start to want to take
on more responsibility, or do we let them go and start
looking for someone new?
Mary in Illinois
When I interviewed the president of Southwest Airlines for
my sixth book, "How to be the Employee Your Company Can't Live Without", I
asked how they find such incredible employees. She
summed it up in six words: "Hire for attitude,
train for skills".
Being good at doing a job doesn't make someone
a good employee, it only makes them a good worker. In order
to be a good employee, they have to care,
which will manifest itself in working well with others,
being relatively easy to manage and not high maintenance,
and taking the initiative to do more than they're asked to
Thanks for your question.
Glenn in Nashville, TN
to submit a question. If yours is selected, you'll win your
choice of the "I'm the Boss, Not the Babysitter" or
"Work Is Not for Sissies" coffee mug.
Self-confidence is a Catch 22.
You need it to succeed, but you need to succeed to build
When weíre young and havenít yet accomplished much, optimism and
enthusiasm about the future are enough.
But everyone gets knocked down and discouraged as we get older,
and that can rattle anyone's self-confidence.
So when youíre doing your best but your life has become the
epitome of Murphyís Law, how do you regain your confidence?
The answer is simple but powerful - so powerful that it has
changed countless lives, businesses, marriages, and
prevented many suicides.
You surround yourself with people who believe in you, even when
you donít believe in yourself.
people in their lives that just suck the life out of them. These Life Suckers may be
a problem employee, a boss whoís a
jerk, or a family member.
Itís crucial to your health,
happiness, and overall well being to spend as much time as
possible around High Quality People (HQP).
Nowhere is this more important than when youíre at a point in
your life when your self-confidence is waning. If youíre fortunate, you married an HQP that provides the encouragement and reassurance you need when you canít
find these within yourself. (If youíre not married and are
looking, this quality should be near the top of your
If you made the mistake of making a Life Sucker your Life
Partner, itís even more crucial to surround yourself with people
who support you
in other areas of your life.
The good news is that you donít necessarily have to find new
friends, employees, family, or coworkers to do this. If you have
people in your life who are HQPís but arenít as supportive as
you need them to be, teach them how to do it.
You don't even need a particularly close relationship for
their support to help.
I constantly work with executives
whoíve lost their jobs and see their self-confidence unravel within
about six months. Despite many calls and emails, the thing that
matters most is when I send a four word text message: ďI believe in
So how do you teach other people to be more encouraging? The
same way you teach anything else - you lead by example. Become
the kind of HQP that constantly encourages and lifts others up,
and youíll start attracting and developing more of the same
in your circle of influence.