I’m often asked how to be happy at
work if you have a lousy job.
While it is easier when you have a
great job, happiness is still a choice, not a result.
I love my job. But there are other
jobs I would have preferred, such as:
- Playing lead guitar for AC/DC
- Being the place kicker for the
- Test driving new Corvettes
But even the folks who have those
jobs encounter stress, exhaustion, and boredom just like
One way to make any
job easier is to have a little fun while doing it, and no one
does that better than Southwest Airlines.
Once while I was
flying to Las Vegas, the attendant
was trying to get everyone seated so the flight could depart on
schedule. She announced,
“We need a tush in every
Just before takeoff, she
“We need you to turn off all electronic devices, the same ones
with the ear buds in your ears so you can’t hear me right now!"
"We appreciate those of you who chose to listen today. And for
those of you who didn’t, good luck!”
Later she announced,
"If you accidentally press
the button for a flight attendant, I’m sorry to report that
contrary to what you may have heard, that does not turn us on.”
When we landed in Vegas, she
to Anchorage, Alaska!”
Southwest not only encourages their employees to make the work
environment fun, they also play along.
Because employees’ spouses fly for
fr**, Southwest had shirts made for single employees that read,
“MARRY ME AND FLY FOR FR**!”
So how much does it benefit a
company to have happy workers? I overheard two passengers say
that they always fly Southwest when possible (as do I) because
their flight attendants make the flight so pleasant.
The employees' choice to be happy
at work is affecting the company’s bottom line, which ultimately
affects their own job security.
It's no surprise that Southwest
has been profitable for 41 consecutive years, in an industry so
notoriously brutal that bankruptcies are the norm.
To Your Success,
"**" = "ee", which must be done to get through sp++ filters.
"++" = "am", which is done for the same reason.
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