A dentist that attended my seminar
at the University of Wisconsin asked how he should handle an
employee that gossiped and constantly stirred up the muck.
Another dentist that attended the
same seminar asked how she should handle an employee that
constantly came to work late.
My answer to both was, “YOU
shouldn’t be the one handling this”.
As dentists, they’re the highest
paid employees in their businesses. In order to maximum their
own incomes and their ability to pay their employees well, they have
to make their practices as profitable as possible.
This can only be achieved when
everyone in the practice focuses on the H.B.U. principle of time
H.B.U. stands for “The Highest and
Best Use" of your time.
The highest and best use of the
dentists’ time is to be chair side treating patients and
generating income, while a Practice Manager handles employee
While the dentists could
handle employees issues, it’s not what they should be
By the same token, the Practice
Manager could answer phones and check in patients. But
the Director of First Impressions (aka Receptionist) should
be the one doing that.
No matter what business you’re in,
or what your position is, you and your organization will only
excel when only everyone is practicing the H.B.U principle .
There is a direct correlation
between a manager’s willingness to delegate, and their success
as a manager. There’s also an inverse relationship between
success and micromanaging.
Being “hands on” isn’t a bad thing. Micro-Managing is.
To Your Success,
This is why it's sometimes said that the three rules of
management are "Delegate, Delegate, Delegate".
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