Some people are uncomfortable with
Psychologists have a term for those folks. They’re called “normal”.
But part of being an adult is that
you have to have conversations you don’t want to have, and
nowhere is this more important than in management.
From confronting an employee about
body odor to reprimanding an employee prone to screaming and
violent outbursts, managers must have conversations they’re not
always comfortable having.
Weenies who ignore problems in
hopes they’ll go away so they won’t have to deal with them are
not good management material.
At the opposite extreme, people
who enjoy confrontation and regularly create conflict are not good management material
(This type of behavior starts to
gravitate toward the category of Antisocial Personality
While most people don’t go that
far, there are a lot of managers whose style is like a bull in a
china shop. They’re clear and authoritative, but it backfires on
them because of the Law of Unintended Consequences.
The problem is that if you’re too
brash, people will resent you. They’ll comply with your orders,
but they’ll never commit to you. You might be an effective
manager, but you’ll never be a great leader because people will
do just enough to placate you.
This authoritarian style
of management worked in our grandparents’ time when jobs were
scarce and times were tough. Back then people called their
bosses “Mr.” or “Mrs.”. They didn’t argue with or question authority.
When the boss said "Jump!", they said “How high?”
But those days are long gone. If
you’re too brash today, people will quit in a heartbeat.
Your employees don’t have to like
you, but they do have to respect you. They won’t respect you if
you’re a weenie who always shies away from confrontation. Nor
will they respect you if you’re a “Gun Slinger” who’s too
confrontational. Good managers know how to walk the thin line
between the two.
To Your Success,
P.S. If you have supervisors who need to learn how to walk
that line, click
here to grab a copy of my new DVD program “Assertiveness
Skills for Managers: How to be Firm, Fair and Consistent without
being a Jerk”. It won’t cost you anything to
Click on this button to