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Never, Ever, Ever Badmouth Your Company In Front of Customers
by Glenn Shepard
April 12, 2016

Category:  Professionalism



Statesville, NC Apr 13
Maryville, TN Apr 14

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Dear Glenn,

How do you keep the morale up in the office when suddenly there seems to be a high turnover rate of your colleagues leaving?

Julie in Maryland

Dear Julie,

   When multiple coworkers leave, there’s often the unspoken question in people’s mind of “Am I foolish for staying at a job I should leave and not seeing the bad stuff about the company that they saw, or am I more stable and focused than they are?” Let your employees know they’re in the latter category, that they will benefit from being in it, and how much you APPRECIATE them for it.

Glenn in Nashville, TN
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Once when I was seven years old, a farmer invited us over for lunch after church. His wife proudly served homemade vegetable beef stew with vegetables they had grown themselves.

When she asked how it tasted and if she could get us anything else, I blurted out “It’s nasty. Can I get a peanut butter and jelly sandwich instead?”

My parents were humiliated, made me apologize, and then eat the stew and tell the lady I enjoyed it.

But I was confused, because they had taught me to always tell the truth.

That was the day I learned the important life lesson that being honest doesn’t mean you have to tell the whole truth, and nothing but the truth, all the time.

There’s a time to tell it all, and a time to keep your mouth shut.

It amazes me how many adults don’t get this.

A few years ago, the captain of a United Airlines flight leaving Salt Lake City, Utah announced over the P.A. system that the flight was canceled because he was upset over a union battle with management, and didn't feel like flying. The pilots of U.S. Airways then took out a full page ad in USA Today criticizing management.

Regardless of what their complaints were, under no circumstance is it ever appropriate to bad mouth your company in front of customers.

In a CBS Money Watch story titled “5 Unspoken Rules that Can Get You Fired”, journalist Steve Tobak wrote “Remember that anytime you're in public, you represent the company and that anyone with a cell phone can record you. The same goes for talking with anyone who just might repeat what you have to say. People talk, just like you do.”

No matter how much you might dislike your present job or the company you work for, they are still feeding your family.

Badmouthing your company, your boss, or your coworkers in public might feel like you’re getting something off your shoulders at the time, but you could be putting a monkey on your back that will follow you for a lifetime – especially in the age of social media.


To Your Success,



Glenn Shepard


P.S. This was excerpted from “How to Be the Employee Your Company Can’t Live Without”. The special $1 promotion ends on April 15, and the price goes back to $997 after that. Click here if you’d like to get in before the deadline.


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