Don’t Forget to Acknowledge Low Maintenance Employees
by Glenn Shepard
May 17, 2016

Category:  Management



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Dear Glenn,

     I've been working as a supervisor for a year and a half now, and have noticed many weak decisions by the management.  
     I hear my employees talk about how they are afraid and nervous about some of the decisions, which affects their performance.  
    How can one go up to management and tell them they are doing a poor job ? Is there a civil approach to this type of situation ?   

- Perplexed in Montreal, Canada

Dear Perplexed,

    Instead of telling upper management  they're "doing a bad job", tell them you want to be the best supervisor you can be, and ASK how you can best handle the trepidation some of your employees have about certain decisions.
    As with anytime difficult decisions have to be made, you might be surprised to discover there's more to the story.
     Thanks for your question.

- Glenn in Nashville, TN, USA
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Have you ever noticed how some people exude success?

Without even meeting them, you can tell they have “The It Factor”. It's hard to describe, but you know it when you see it.  

They have a certain way about them that says "I take pride in what I do, and I’m good at it".

They're not arrogant or conceited, just supremely confident.  

Studies have found that those who achieve high levels of career success have 3 things in common:

1. They’re passionate about what they do.  

2. They don't do it just for the money.  

3. They like to be acknowledged for their hard work and accomplishments.    

I was reminded of how important Number 3 is while waiting for a table at a busy Nashville restaurant one Easter Sunday a few years ago. A country music star who was very hot at the time was also waiting and I wanted get a photo. I hesitated because I knew that everyone would swarm around once I drew attention to him and his peaceful Easter lunch with his family would be ruined.

I later ran into his wife (literally) in the buffet line and told her what a big fan I was of her husband, but didn't bother him for a photo.

She replied, "Our four year old daughter is the star who gets all the attention at home. Fans make it possible for him to do what he loves to do. Come on over.”  

I had made the mistake of assuming that because he was highly successful, he didn’t need affirmation.  

But everyone needs affirmation, especially when they work hard to be good at their job.  

This is one of the dangers for managers, especially for those who supervise great employees.

High Maintenance Employees suck up so much of our time and energy that we sometimes neglect our low maintenance employees.  

Though we don’t intend to, we basically take them for granted.

If you have employees who show up every day, do their jobs, and never cause trouble, take 30 seconds right now to acknowledge them and tell them how much you appreciate them.

I guarantee you they’ll be telling their families what you said over dinner tonight, and they’ll appreciate you for it.

To Your Success,

Glenn Shepard
Glenn Shepard


P.S. That country music star hasn't had another major hit since I met him, and I suspect he looks back now and relishes the days when strangers acknowledged his accomplishments. I'll never again hesitate to let anyone know when I appreciate what they do - no matter what field they're in.

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