I'm the Practice Manager of a Vet
clinic and have a new employee, “Jane”, who’s emotionally
draining on me and my staff. She thinks everyone is out to get
her, doesn't like her, or wants her to just leave.
The staff doesn't feel that way; or at least they didn't, but
now they don't know what to say or do around her for fear of
being accused of something. This is an EVERY DAY occurrence.
Her work is good, it's just the emotional aspect that's
draining. I'm getting pretty exhausted mentally from the
roller-coaster ride. HELP? How do I deal with this situation?
Roller-Coastered Out in the Northeast
Being good at
what one does doesn’t make them a good employee; it only makes
them a good worker. In order to be a good employee, people have
to be play well with others, and be relatively easy to manage.
Put Jane on notice of this and if she doesn’t shape up, she’ll
need to ship out – no matter how good her job performance is.
Thanks for your question.
- Glenn in Nashville, TN
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A small business owner once told me
he didn’t spend much on training his employees because he has
high turnover, and will have wasted the money if they leave.
But as Zig Ziglar said, “The only thing worse than training
an employee and losing them is not training them and keeping
Proof that training your employees increases
productivity and profits is everywhere.
For example, The
Cheesecake Factory invests about $2,000 in training for each
employee each year. They also have sales of about $1000 per
square foot, which is nearly double the industry average.
Here are four more less obvious – but VERY valuable –
reasons you need to do this:
1. The Equivalent of a 17.7%
A university study of 5,000 workers found
that employer provided training increased job satisfaction by
the same amount as a 17.7% pay increase.
2. It Slashes Turnover
People will forget what you say and do, but they’ll never forget
how you make them feel. When you invest in people’s development,
they feel valued, and see a future with your company. This is
huge, because a Mercer survey found that 78% of workers said
they’d stay at their job longer if they saw a career path with
Teaches People (Including Managers) to Accept Change
The workforce is changing - DRAMATICALLY. The Millennials became
the largest living generation as of April 2016, and with 10,000
Baby Boomers retiring every day for the next 15 years, people
are changing almost as fast as technology. A Deloitte study
found that 44% of Millennials expect to leave their present
employer in the next two years.
4. It Makes People Easier to
The better trained people are, the better
they work independently. For example, it’s not by chance that
your UPS driver honks when he pulls up. UPS’s “Friendly Honk” (2
short taps) is one of over 600 methods drivers are taught in
their legendary training program, called “Quaker Boot Camp”
(because of its focus on ethics and safety). When UPS adopted
the slogan “We run the tightest ship in the shipping business”,
they were serious.
I admit that I could be biased because
corporate training is what I’ve done for three decades. But even
if I hadn’t, one thing remains incontrovertible:
payroll is the biggest expense for most businesses, investing in
its people is the best investment a business can make.
To Your Success,
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