About half of college
students blow school loan money on non-educational
expenses, including 3% on alcohol and drugs, 3% on
vacations, 13% on restaurants, 15% on clothes, 19%
on car payments, and 41% on monthly bills like mobile
Student Loan Hero survey
“This is gross!”
I heard my beautiful bride proclaim when she stepped out of
the shower at our old house one sunny Saturday morning.
The drain was backing up, and the shower basin was filling with
I called a major plumbing company, who
charged $250 for about an hour’s work – which they “guaranteed’
would fix the problem.
It did not.
backed up again the next morning, and I called them back. They
said the only other thing they could do was replace the entire
line, which would cost $850.
While I would have gladly
paid that to fix the problem, I didn’t have a lot of confidence
in them at this point. So I called another company. Plumber #2
also stayed for about an hour and also charged $250.
next morning, the shower backed up again. When I called the
second company back, they told me there was nothing else they
I called another plumber, but this one wasn’t
with a company. He was a one man business.
When I showed
Plumber #3 the bathroom, he immediately noticed it looked
updated, and asked if we had any renovations done recently. We
had, and he said the first place to look was in the 90 degree
elbow in the drain line under the house, where construction
debris that falls down the drain often gets lodged.
cut open the drain line in front of the elbow, pulled out a
piece of construction debris lodged exactly where he said it
would be, and fixed the problem in 10 minutes.
asked how much I owed, he responded "Does $150 sound fair?”
“No”, I responded.
“Then pay me whatever you think is
fair and we‘ll call it even” he said.
I wrote him a check
He said, “I only spent a few minutes. How can
I charge the same as the other guys?”
I explained that I
didn’t hire him for his time; I hired him to solve a problem.
And he solved the problem that Plumber #1 and Plumber #2 didn’t.
As they say in marketing, people don’t go to Home Depot
because they want a drill. They go because they want a hole. The
drill is just the means to that end.
This is why the
most valuable job skill anyone can have is the ability to solve
problems. Plumber #3 had that skill, which is why he’s the first
plumber I’ll call next time.
To Your Success,
like to teach your employees how to solve problems on their own
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