A decade-long study at Umea University in Sweden found
that couples with long commutes are 40% more likely to
Here’s the rest of last week’s story.
if you missed part 1).
Since the angry woman wasn’t a
customer, the BBB didn’t post her review. But since Sue, my
publicist, had one all typed up and ready to send, I’ll share it
The individual who posted this
review has never attended a Glenn Shepard seminar. If she had,
she would have known that the first thing managers are taught in
his seminar is to be “Firm, but Fair and Consistent” in how they
treat people. She would have known about empowering statements
he teaches managers to use with their employees, such as “I want
more for you than you want for yourself” and “I’m holding you
accountable for your own actions because I want you to succeed
at this job, but I can’t succeed for you. What do YOU want for
would have also known that Glenn teaches the cardinal rule of
behavioral modification, which is “There must be rewards for
good behavior, but there must also be consequences for bad
behavior”. She would have also known that some of the rewards he
teaches include giving people their birthdays off as a paid
holiday, paid time to get their hair done, and buying back
unused sick time at 110% of people’s hourly rate.
If she had ever met Glenn, she
might know that when a flood completely wiped out his business
in 2010, he continued paying his employees’ salaries and health
insurance while the company was shut down for months. She might
also know how he continued paying an employee’s full salary and
health insurance in 2014 while she stayed home and took care of
her husband who was fighting cancer. She might also know that he
has given away three automobiles to people in need, two of whom
were single moms.
flip side of such generous benefits is that with great privilege
comes great responsibility. Glenn holds himself to a high set of
standards, and also holds his employees to a high set of
standards. This includes things like showing up for work on
time, being respectful to others, and acting professionally at
all times. It does not include name calling or emotional
rules she finds so objectionable are:
Raises are earned, not given.
Leave your home life at home.
3. Finish what you started.
4. If you’d wear it to the
state fair, don’t wear it to work.
5. No matter what your job
title is, you get paid to serve the customer.
6. Do not read your text
messages while a customer is talking to you.
7. If you can't be on time,
8. If you wouldn’t say it to
people’s faces, don’t say it behind their backs.
9. When you cause a problem,
you’re the one responsible for finding a solution.
10. Perfection is not
expected of you, but excellence is.
These rules speak for themselves, which is why this poster has
been the most popular item in our company for years. It is
proudly displayed on the walls of thousands of for-profits,
501(c)(3) non-profits, 501(c)(6) chambers of commerce, and
government buildings (including courtrooms and police
departments) all over the United States. We constantly receive
requests to use it in commencement speeches. Last year singer
and Nobel Prize winner Bob Dylan requested a copy of it after
seeing it backstage at the civic center in Paducah, KY.
Director of Communications
Glenn Shepard Seminars, Inc.
Thanks Sue. Couldn’t have said it better myself.
To Your Success,
After I shared the woman’s angry remarks in this
newsletter last week, they created even more demand for the
poster. We just placed a stock order for 2,000 more.
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